About Me
Over eight years of diverse experience in human-centred design, spanning Product, User Experience, and Service Design.
My focus is creating experiences that meet user needs and feel rewarding. I believe that empathising with user and stakeholder needs is vital for effective communication, collaboration, and successful design.
I am always developing my skills, and the UX processes of clients through education, workshops, and continuous UX process improvement.
Latest Experience
Senior Designer. Epam Systems
Apr 2020 - Present
I consult in human centred UX design and service design. From discovery to deployment using agile, lean and design thinking. Skilled in tracking and testing assumptions, assisting research, running workshops, developing ideas, generating user-stories, developing journey maps, creating prototypes, testing, deployment, monitoring and improving live designs.
UX Designer. Department of Business, Energy & Industrial Strategy
Aug 2021 - Mar 2022 (Contract)
Designing an online service for the UK's net-zero carbon goal, conducting remote research and design following Government Design Standards for a UK emissions trading scheme service, and streamlining the research and design processes.
Research & Service Design. Class 35
Jul 2021 - Aug 2021 (Contract)
Performed discovery phase with FTSE100 Fintech, auditing their service, mapping customer journeys, identifying pain points, and presenting clear, usable maps showing areas of opportunity and pains for users, staff and stakeholders.
Education
UX Certification
Nielsen Norman Group - Nov 2022 - Jan 2023
Master of User Experience Design (MA)
Loughborough University - Oct 2019 - Sept 2020
Enterprise Design Thinking & Team Essentials for AI
IBM - Oct 2019
IMechE Incorporated Engineer
Institution of Mechanical Engineers - Dec 2017
Product Design and Technology (BSc Hons)
Loughborough University - Oct 2010 - June 2014
Awards
Academic Excellence
Loughborough University - 2020
Smart Mobility Challenge - Project Funding
Ford Motor Company - 2020
UXathon19 - Best Overall Concept
Loughborough University - 2019
